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FAQ | Must Have Bins

Where can I see your collection ?

We have a studio (visiting by appointment please) in London (NW6). 

How long will it take for my order to dispatch ?

All pieces are held in stock in London (unless marked as out of stock), we endeavour to get your order out with in 5 working days of receipt, if you require your order sooner please ask and we will do our very best for you.

What is your returns policy ?

We have a no quibbles returns policy and will give a full refund of goods if for any reason you wish to return your purchase, as long as we are notified within 14 days of receipt and item is returned in original packaging. Please send return items to :

SAE Logistics Ltd (forward to Must Have Bins)
Coppermill Court
Coppermill Lane
West Hyde
Rickmansworth
Herts. WD3 9XS
Tel: +44 (0)1895 825258
fax: +44 (0)1895 825259
info@saelogistics.com

 

For larger return orders, please contact us and we will arrange collection.

 

Do you ship to an overseas address ?

Yes, we serve overseas clients, please contact us for shipping arrangements and pricing quotes.

We will price according to size, weight of shipment and destination.

For orders outside the European Union how do we reclaim the sales tax (VAT) ?

Sales tax of 20% is included in the prices dispalyed. For orders that are being dispatched to locations outside the EU, we will deduct the sales tax at source. If purchase has been made and paid via the website we will arrange this refund manually - it usually helps with the postage costs!

How much are your P+P costs?

We have a low flat rate P+P rate of £6.50 for orders upto £195, FREE there after.

FREE Delivery

Free for orders above £195

 

Can you send me a brochure in the post?

Yes, please contact us , give us your full postal address and how you heard about us.