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Where can I see your collection ? We have a studio (visiting by appointment please) in London (NW6). How long will it take for my order to dispatch ? All pieces are held in stock in London (unless marked as out of stock), we endeavour to get your order out with in 5 working days of receipt, if you require your order sooner please ask and we will do our very best for you. If you need your order sooner please contact us and we will try our best. What is your returns policy ? We have a no quibbles returns policy and will give a full refund of goods if for any reason you wish to return your purchase, as long as we are notified within 14 days of receipt and item is returned in original packaging. Please send return items to : SAE Logistics Ltd (forward to Must Have Bins) For larger return orders, please contact us and we will arrange collection.
How much are your UK mainland delivery costs? As a small independent business we aim to be transparent about our delivery costs. We have chosen to charge for delivery rather than hide it within in the cost of our designs. There are 2 rates for mainland UK, both which we subsidise to keep them reasonable. Flat Rate Delivery £6.50 For deliveries to The Highlands , Northern Ireland and other UK Isles we will provide quotes for each order.
Do you ship to an overseas address ? Yes, we serve overseas clients, please contact us for shipping arrangements and pricing quotes. the online store does provide an estimate for most destinations , we will always aim to provide the most cost-effective option and will check the online shipping quote with the current rates. The transport for EU is road and outside EU will be air. Local taxes and duty are paid by the recipient in the destination location.
Since 1st Jan 2021 orders shipping to EU will not pay UK VAT , we will deduct at source. All orders outside the EU will remain to be exempt from UK VAT (currently @20%) . The prices shown on our website include VAT @ 20% , when delivery information is provided this will be adjusted.
If you would like to use your own UK based international shipper, we can ship directly to them at the UK delivery rates (above)
Are tracking details available for my order ? yes, for orders shipped with DPD , Parcel Force and Royal Mail tracking info will be emailed directly . If you have any special instructions where to leave your order if not available to sign for then please note it in your order comments or can email us. For smaller orders we use RoyalMail standard service for which no signature is required.
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