Where can I see your collection ?
We have a studio (visiting by appointment please) in London (NW6).
How long will it take for my order to dispatch ?
All pieces are held in stock in London (unless marked as out of stock), we endeavour to get your order out with in 5 working days of receipt, if you require your order sooner please ask and we will do our very best for you.
What is your returns policy ?
We have a no quibbles returns policy and will give a full refund of goods if for any reason you wish to return your purchase, as long as we are notified within 28 days of receipt and item is returned in original packaging. Please send return items to :
SAE Logistics Ltd (forward to Must Have Bins)
For larger return orders, please contact us and we will arrange collection.
Do you ship to an overseas address ?
Yes, we serve overseas clients, please contact us for shipping arrangements and pricing quotes. the online store does provide an estimate for most destinations , we will always aim to provide the most cost-effective option and will check the online shipping quote with the current rates.
Since 1st Jan 2021 orders shipping to EU will not pay UK VAT , we will deduct at source. All orders outside the EU will remain to be exempt from UK VAT (currently @20%) . The prices shown on our website include VAT @ 20% , when delivery information is provided this will be adjusted.
How much are your Postage +Packing costs?
For deliveries within mainland UK we have a low starting rate P+P at £2.95 for orders upto £50, and £4.95 for orders between £51 and £195 and then FREE there after for all UK mainland orders. For deliveries to The Highlands , Northern Ireland and other UK Isles we will provide quotes for each order.
Free for orders above £195 UK mainland only.
Are tracking details available for my order ?
Yes. We use Royal Mail (2nd Class) with tracking for orders a signed for courier service from FedEX or DPD. If you have any special instructions where to leave your order if not available to sign for then please note it in your order comments or can email us.